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RETURNS
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most products purchased from us using distance means and receive a full refund within 14 days of delivery. We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumers specifications are exempt from these regulations. We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.
PLEASE NOTE:
Customers should ensure that when returning an item to MyGym that this is packaged in a way that the item does not get damaged. MyGym will not accept goods returned damaged and in non-perfect condition and also if the value of the item has been reduced, due to damage and use.
Any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost in advance to MyGym. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.
Our Standard 14 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by MyGym and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken. Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 day online return option. Any free gifts received with your order must be returned if an order is cancelled.
Please note: our couriers do not collect any unpackaged goods.
All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to return goods, please contact us at hello@mygym.im.
No cancellation of order will be accepted after 14 days from delivery of goods.